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tender_522024/1587292

Understanding customer experience of parcel deliveries

OFCOM · United Kingdom

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Awarded

AwardedOtherFederal

Basic information

Reference number
tender_522024/1587292
Government level
Federal
Solicitation type
Other
Title
Understanding customer experience of parcel deliveries
Source ID
e1b9847f-b2fa-4a16-ad9d-adec9a84952d-902973

Details

Location
United Kingdom

Description

Qualitative research is to deepen Ofcom's understanding of customers' real world experiences of parcel deliveries and interactions with parcel operators, with a particular focus on those with additional or access needs and those who have contacted or complained to an operator.

Dates

Publication
2026/06/22 10:17:30 AM UTC
Closing date
2026/03/20 12:00:00 PM UTC

Estimated value

$71K GBP

Classification

Normalized category

Other

Source: Contracts Finder (UK)

Last updated 2026-09-02, 1:12:24 a.m.

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