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2023H225C00022
THIS EFFORT IS FOR CALL CENTER MODERNIZATION SUPPORT SERVICES WHICH INCLUDES BUT NOT LIMITED TO THE IMPLANTATION OF A CONVERSATIONAL ROUTING SYSTEM ON THE IRS MAIN 1040 PHONE LINE THAT MEETS BASELINE QUALITY & CUSTOMER SATISFACTION LEVELS.
Internal Revenue Service · United States
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Awarded
AwardedOtherFederal
Basic information
- Reference number
- 2023H225C00022
- Issuing organization
- Internal Revenue Service · Find award history →
- Government level
- Federal
- Solicitation type
- Other
- Title
- THIS EFFORT IS FOR CALL CENTER MODERNIZATION SUPPORT SERVICES WHICH INCLUDES BUT NOT LIMITED TO THE IMPLANTATION OF A CONVERSATIONAL ROUTING SYSTEM ON THE IRS MAIN 1040 PHONE LINE THAT MEETS BASELINE QUALITY & CUSTOMER SATISFACTION LEVELS.
- Source
- USASpending (Federal)
- Source ID
- usa-2023H225C00022
Details
- Location
- United States
Description
THIS EFFORT IS FOR CALL CENTER MODERNIZATION SUPPORT SERVICES WHICH INCLUDES BUT NOT LIMITED TO THE IMPLANTATION OF A CONVERSATIONAL ROUTING SYSTEM ON THE IRS MAIN 1040 PHONE LINE THAT MEETS BASELINE QUALITY & CUSTOMER SATISFACTION LEVELS. Awarded to: ATI GOVERNMENT SOLUTIONS LLC Agency: Department of the Treasury Sub-agency: Internal Revenue Service Award type: DEFINITIVE CONTRACT
Dates
- Publication
- 2025/01/17 12:00:00 AM UTC
- Closing date
- 2025/10/29 12:00:00 AM UTC
Estimated value
$21.4M USD
Classification
Normalized category
Other