Replacement IT Service Management (ITSM) System
City of Bradford Metropolitan District Council · United Kingdom
Time Left to Bid
Awarded
Basic information
- Reference number
- 20260331110022-103277
- Issuing organization
- City of Bradford Metropolitan District Council · Find award history →
- Government level
- Municipal
- Solicitation type
- Information Technology
- Title
- Replacement IT Service Management (ITSM) System
- Source
- Contracts Finder (UK)
- Source ID
- 8e53f24d-da91-4ea1-ada5-9486f39efa14-890825
Details
- Location
- United Kingdom
Summary
The City of Bradford is seeking a modern, cloud-hosted IT Service Management system to replace its existing 2015 tool. The procurement aims to improve service delivery, call handling, and asset management capabilities.
Description
The Council is seeking to appoint a suitably experienced and qualified Provider (the Provider) to deliver a cloud-hosted replacement IT Service Management (ITSM) system. The current ITSM tool has been in place since 2015. With the advancement of technology, the Council is keen to take advantage of up-to-date technology, functionality, current call handling and asset management systems to improve and enhance service delivery to its customers. Addendum A provides bidders with overview informatio...
Dates
- Publication
- 2026/03/31 10:00:28 AM UTC
- Closing date
- 2026/01/23 10:00:00 AM UTC
Estimated value
$897K GBP
Classification
Normalized category