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70SBUR26F00000016
Salesforce CRM Software for USCIS Call Centers
U.S. Citizenship and Immigration Services · United States
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Awarded
AwardedInformation TechnologyFederal
Basic information
- Reference number
- 70SBUR26F00000016
- Issuing organization
- U.S. Citizenship and Immigration Services · Find award history →
- Government level
- Federal
- Solicitation type
- Information Technology
- Title
- Salesforce CRM Software for USCIS Call Centers
- Source
- USASpending (Federal)
- Source ID
- usa-70SBUR26F00000016
Details
- Location
- United States
Summary
Deployment of a centralized Salesforce CRM solution for U.S. Citizenship and Immigration Services call centers, providing real-time access to integrated customer information across the organization.
Description
SALESFORCE CRM SOFTWARE SUPPORTS USCIS CALL CENTERS WITH REAL-TIME ACCESS TO CUSTOMER INFORMATION. IT IS A MODERN, INTEGRATED, AND CENTRALIZED CRM TOOL THAT PROVIDES A COMMON INTERFACE FOR ALL RELATED CUSTOMER INFORMATION, WHICH CAN BE ACCESSED, UPDA Awarded to: PANAMERICA COMPUTERS, INC. Agency: Department of Homeland Security Sub-agency: U.S. Citizenship and Immigration Services Award type: DELIVERY ORDER
Dates
- Publication
- 2026/01/30 12:00:00 AM UTC
- Closing date
- 2026/11/29 12:00:00 AM UTC
Estimated value
$11.3M USD
Classification
Normalized category
Information Technology