Framework Agreement for Collection Agency Services – Trondheim Municipality

Summary

Trondheim municipality seeks a framework agreement with a professional collection agency to consolidate all municipal receivables management under a single contractor. The scope includes collection of municipal property fees, rent arrears, parking violations, loans, social benefits overpayments, and wage overpayments. The contractor must demonstrate capacity, competence, and documented procedures to handle the municipality's full recovery portfolio while adhering to the municipality's values of customer care and ethical practices.