Managed Cloud Telephony and Unified Communications Platform
Ofgem · United Kingdom
Time Left to Bid
Awarded
Basic information
- Reference number
- MT237996
- Issuing organization
- Ofgem · Find award history →
- Government level
- Federal
- Solicitation type
- Information Technology
- Title
- Managed Cloud Telephony and Unified Communications Platform
- Source
- Contracts Finder (UK)
- Source ID
- d0ca73f8-dfc5-4eb7-b5f3-2529bba832e3-913858
Details
- Location
- United Kingdom
Summary
Ofgem is procuring a fully managed, cloud-based telephony and communications solution. The platform must deliver integrated voice services, unified communications, contact centre functionality, reporting, and administration tools. The supplier will provide software licences, service management, maintenance, 24/7 support, and a self-service portal enabling Ofgem to manage users, call flows, routing, and configuration. The solution must support retention and transfer of existing telephone numbers.
Description
Ofgem require a supplier to provide a fully managed, cloud-based telephony and communications platform, delivering voice services, unified communications, contact centre functionality, reporting, and administration tools through a single integrated solution. The contract includes software licences and will support the retention and transfer of telephone numbers. The supplier will also provide service management, maintenance, support, and access to a self-service administration portal to allow it...
Dates
- Publication
- 2026/09/11 04:45:06 PM UTC
- Closing date
- 2026/01/01 12:00:00 AM UTC
Estimated value
$940K GBP
Classification
Normalized category