Apple Care OS Support

GSIN categories

Normalized category

Executive summary

Shared Services Canada (SSC) is seeking a supplier to provide OEM AppleCare OS support (Alliance Technical Support) for its existing fleet of Apple cellular devices. SSC owns and operates a significant number of Apple cellular devices and requires continued support coverage for these assets nationwide. The contract is for 1 year duration and requires the supplier to provide support services as outlined in the Statement of Work (Annex A) and pricing as specified in the Pricing Table (Annex B). The procurement is being conducted via a Request for Quotation (RFQ) process through the SSC P2P portal. The requirement covers locations nationwide across Canada. This is an OEM support requirement, meaning the contractor must be authorized by Apple or be Apple itself to provide and maintain the support services. The contract award is subject to Canada's internal approvals process, including funding approval.

Mandatory requirements

1. 01Bidder must be the Original Equipment Manufacturer (OEM) for Apple products or have OEM certification from Apple authorizing the bidder to provide and maintain AppleCare OS Support.
2. 02OEM Certification Form (Form 2) must be signed by Apple (the OEM), not by the bidder, confirming the bidder's authority to provide and maintain Apple's hardware and/or software.
3. 03All bids must be submitted via the SSC P2P portal by the closing date and time (June 29, 2026 @ 2:00 PM EST).
4. 04Technical bid must be submitted in PDF and Word format; financial bid must be submitted in original Excel format.
5. 05Prices must appear in the financial bid only; no prices in any other section.
6. 06Bidder must include Form 1 – Bid Submission Form (or provide equivalent required information).
7. 07Bidder must submit the certifications required under Part 5 (OEM Certification and Integrity Form).
8. 08All prices must be quoted in Canadian dollars, Delivered Duty Paid (DDP) destination delivery included, and duty included where applicable.
9. 09The completed Annex B (Pricing Table) must include the appropriate product code for every line item.
10. 10Bidder must fill out Annex B – Pricing Table completely with firm unit prices.
11. 11Bidders must acknowledge compliance with all instructions, clauses, and conditions of the RFQ and resulting contract.
12. 12Bidder must have read the entire bid solicitation including all incorporated documents and certify that it can meet all mandatory requirements.
13. 13If multiple OEMs are represented, a separate OEM certification is required from each OEM.

Suggested win themes

1. —Apple OEM Authorized Partner Status: Emphasize existing, pre-approved OEM certification from Apple and proven track record of supporting Apple devices for enterprise customers.
2. —National Coverage & Logistics: Demonstrate capability to support Apple cellular devices nationwide across all SSC locations with established support infrastructure and response times.
3. —Cost Efficiency & Value: Highlight competitive pricing on AppleCare OS support, potentially bundled service offerings, or volume discounts for enterprise deployment.
4. —Service Excellence & Support: Showcase dedicated support team with Apple expertise, documented SLAs, quick response/resolution times, and 24/7 availability where applicable.
5. —Seamless Integration with SSC Systems: Demonstrate understanding of federal government IT environment, existing integration with Canadian government systems, and compliance with security/data handling requirements.