Digital Delivery Partner for Customer-Facing Software Integration
HOUSING OMBUDSMAN · United Kingdom
Time Left to Bid
Awarded
Basic information
- Reference number
- HOS0069
- Issuing organization
- HOUSING OMBUDSMAN · Find award history →
- Government level
- Federal
- Solicitation type
- Information Technology
- Title
- Digital Delivery Partner for Customer-Facing Software Integration
- Source
- Contracts Finder (UK)
- Source ID
- 84d496c7-4905-471a-9487-ce5599a277b6-912864
Details
- Location
- United Kingdom
Summary
The Housing Ombudsman seeks a Digital Delivery Partner to support the recommissioning of its customer-facing software systems. The project aims to create an integrated customer 'front door' that aligns with strategic priorities, including potential expansion into the Private Rented Sector (PRS). The partner will facilitate requirements definition, provide expertise, and complement in-house knowledge to deliver a modern suite of digital tools.
Description
The Housing Ombudsman (HOS) is considering options to recommission its patchwork of customer-facing software, introducing an integrated customer 'front door' that better supports existing and future strategic priorities, including the possibility of a major expansion of its service to the Private Rented Sector (PRS). The project directly supports the following strategic aims listed in the 26/27 business case and 2030 corporate strategy. To help define the requirements and understand the potenti...
Dates
- Publication
- 2026/09/03 12:57:20 PM UTC
- Closing date
- 2026/08/19 09:00:00 AM UTC
Estimated value
$249K GBP
Classification
Normalized category