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16PBGC24F0050
THIS TO IS TO IMPROVE CUSTOMER SERVICE SCORES REPORTED BY A 3RD-PARTY VENDOR WHO COMPLETES A QUARTERLY PARTICIPANT CALLER SURVEY. PSD SEEKS TO IMPROVE CX BY REDUCING THE NUMBER OF CONTACTS & PAPER FORMS CUSTOMERS COMPLETE TO FULFILL REQUESTS.
Pension Benefit Guaranty Corporation · VA, United States
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Awarded
AwardedOtherFederal
Basic information
- Reference number
- 16PBGC24F0050
- Issuing organization
- Pension Benefit Guaranty Corporation · Find award history →
- Government level
- Federal
- Solicitation type
- Other
- Title
- THIS TO IS TO IMPROVE CUSTOMER SERVICE SCORES REPORTED BY A 3RD-PARTY VENDOR WHO COMPLETES A QUARTERLY PARTICIPANT CALLER SURVEY. PSD SEEKS TO IMPROVE CX BY REDUCING THE NUMBER OF CONTACTS & PAPER FORMS CUSTOMERS COMPLETE TO FULFILL REQUESTS.
- Source
- usaspending
- Source ID
- CONT_AWD_16PBGC24F0050_1665_GS00Q14OADU132_4732
Details
- Location
- VA, United States
Description
THIS TO IS TO IMPROVE CUSTOMER SERVICE SCORES REPORTED BY A 3RD-PARTY VENDOR WHO COMPLETES A QUARTERLY PARTICIPANT CALLER SURVEY. PSD SEEKS TO IMPROVE CX BY REDUCING THE NUMBER OF CONTACTS & PAPER FORMS CUSTOMERS COMPLETE TO FULFILL REQUESTS. Awarded to: SERCO INC Sub-agency: Pension Benefit Guaranty Corporation Contract type: DELIVERY ORDER
Dates
- Publication
- 2024/07/04 12:00:00 AM UTC
- Closing date
- 2026/07/03 12:00:00 AM UTC
Estimated value
$95.8M USD
Classification
Normalized category
Other