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20260312100022-103277
Automated Telephony Call Routing Solution
City of Bradford Metropolitan District Council · United Kingdom
This contract has been awarded. Browse open opportunities
Time Left to Bid
Awarded
AwardedInformation TechnologyMunicipal
Basic information
- Reference number
- 20260312100022-103277
- Issuing organization
- City of Bradford Metropolitan District Council · Find award history →
- Government level
- Municipal
- Solicitation type
- Information Technology
- Title
- Automated Telephony Call Routing Solution
- Source
- Contracts Finder (UK)
- Source ID
- e571ec99-6617-4a09-adea-46cf7f437933-888237
Details
- Location
- United Kingdom
Summary
Procurement of an automated telephony solution for the city's contact centre, including contact portal, solution care, and speech recognition technologies. To be implemented via NHS healthcare communications IT services framework.
Description
Automated telephony call routing solution, including Liberty Contact Portal, SolutionCare and Speech Recognition and Tuning. Used in the contact centre for external calls. Procured via NHS Patient Healthcare Communications and Related IT Services framework - Lot 1: Patient Messaging Services 2 year, with 1 x 12 month extension
Dates
- Publication
- 2026/03/12 10:00:30 AM UTC
- Closing date
- 2026/02/13 12:00:00 AM UTC
Estimated value
$41K GBP
Classification
Normalized category
Information Technology