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2023H225P00134
Customer Experience Metrics for Taxpayer Experience Office
Internal Revenue Service · United States
This contract has been awarded. Browse open opportunities
Time Left to Bid
Awarded
AwardedOtherFederal
Basic information
- Reference number
- 2023H225P00134
- Issuing organization
- Internal Revenue Service · Find award history →
- Government level
- Federal
- Solicitation type
- Other
- Title
- Customer Experience Metrics for Taxpayer Experience Office
- Source
- USASpending (Federal)
- Source ID
- usa-2023H225P00134
Details
- Location
- United States
Summary
Two-year contract with an option for extension, focused on developing and tracking customer experience metrics for the Internal Revenue Service's Taxpayer Experience Office. The contract aims to improve service quality and understanding of taxpayer interactions.
Description
TAXPAYER EXPERIENCE OFFICE CUSTOMER EXPERIENCE METRICS BASE: 01/24/2025-01/23/2026 OPTION YEAR 1: 01/24/2026 - 01/23/2027 Awarded to: ATI GOVERNMENT SOLUTIONS LLC Agency: Department of the Treasury Sub-agency: Internal Revenue Service Award type: PURCHASE ORDER
Dates
- Publication
- 2025/01/31 12:00:00 AM UTC
- Closing date
- 2025/06/05 12:00:00 AM UTC
Estimated value
$10.0M USD
Classification
Normalized category
Other