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AB-2026-05645 (RFP103-2026-012)
Service Desk - Support Levels 1, 2 & 3
The Good Samaritan Society (A Lutheran Social Service Organization) · Edmonton, Alberta, Canada
This tender closed on Friday, September 11, 2026. Browse open opportunities
Time Left to Bid
Closed
ClosedInformation TechnologyProvincial
Basic information
- Reference number
- AB-2026-05645 (RFP103-2026-012)
- Issuing organization
- The Good Samaritan Society (A Lutheran Social Service Organization) · Find award history →
- Government level
- Provincial
- Solicitation type
- Information Technology
- Title
- Service Desk - Support Levels 1, 2 & 3
- Source
- Alberta Purchasing
- Source ID
- AB-2026-05645
Details
- Location
- Edmonton, Alberta, Canada
Description
Good Samaritan is issuing this Request for Proposal (RFP) to solicit proposals from qualified Managed Service Providers (MSPs) to deliver Help Desk / Service Desk support services across the organization. This RFP covers Support Levels 1 (L1), 2 (L2), and 3 (L3), establishing a structured, ITIL-aligned service model for comprehensive Help Desk and engineering support across all Good Samaritan locations. The Help Desk / Service Desk team will be physically based at the Good Samaritan Head Office ...
Dates
- Publication
- 2026/08/11 11:35:45 AM UTC
- Closing date
- 2026/09/11 11:59:59 PM UTC
How to bid
Classification
GSIN categories
43000000432315018111181181160000
Normalized category
Information Technology